About Us
Differentiation, Experience and Value
At KW Computer Services we approach your computer network as if it was our own, and we consider our staff to be part of your team. This approach allows us to use our twenty years of business and technical experience to benefit your company. Your organization will also benefit from having just one point of contact for all your technology needs, allowing you more time to focus on your business, and less on your networking needs. We are unlike other firms in that we answer every call. There are no voice prompts, being placed on hold, or technicians in another state or in another country.
We strive to ensure that your network is running at peak performance at all times by seamlessly monitoring all systems remotely. This allows us to logon to solve any issues that do occur right away. By using this approach, we are able to handle requests much faster as we don't have to spend time driving to our client's offices.
Benefits
- We create productivity and increased value and ROI
- One point of contact for all of your vendor-specific needs
- Improves your IT Support Infrastructure
- Fast and expert call response
- Elevated Employee Morale and Productivity
- Benefit from Improved Uptime
Andy Gross, President, Hunt & Gross, PA A Boca Raton based law firm: "KW Computers, lnc has provided our law firm with networked computer support since March of 1992. Throughout that time KW Computers has remained conslstentlv informed, timely and dependable. We have always been able to count on KW to resolve issues regardless of the time of day and to guide us through the network expansion and capabilities that keep us running smoothly and effectively. We are huge fans."
Our Approach
Proactive Solutions for Ongoing Maintenance
Ongoing proactive maintenance for your computer network is crucial to longevity and optimum performance. We usually recommend a Proactive Maintenance Plan. Depending on the size of your company, our recommendations will be in proportion to your need and urgency. Our maintenance program is our initial checklist when we implement a proactive approach. During this time, we will go through a twenty step maintenance checklist on the server, as well as resolve any issues or questions that your staff may have. Minimizing downtime with as little frustration as possible may seem unattainable. However, this is an area where we excel. Response time to your needs will be quick and precise with direct interface to your assigned technician when you need assistance.
We have gone to great efforts to be versed in as many different applications, hardware, software and network environments. KW Computer Services continually strives to provide the safest, most efficient and professional solutions for our clients. We provide differentiation, experience and value!
Certifications and Accreditations
- Microsoft Certified Professional- Install, maintain and support Windows Servers, Microsoft
- Exchange, Windows Terminal Services.
- IBM Authorized- Reseller, Service Center and Business Partner.
- Lenovo- Business Partner, Reseller, and Warranty Service Center
- Tech Find IT- Preferred Vendor
- Authorized reseller for: Cisco Systems, Symantec, D-Link, Sonicwall, Linksys, SMC Networks and other fine vendors
Mission Statement
KW Computer Services has a mission to provide our clients with network, web design and computer support services at a fair price. Our ongoing goal is to deliver not only the best customer service but also the most personalized customer service. We have recently taken a great interest in helping the environment, so our newest goal is to make our company more environmentally friendly. In addition to standard recycling and power conservation practices, we dispose of our old or unused computers through the proper computer disposal process. In an attempt to conserve gasoline, our technical team strives to troubleshoot any issues through remote access technology before traveling to a client’s site. In the next few years it is our goal to greatly expand our internet service division, stay close with our clients, and to continue our green business practices.
